IN FLUX

Canada's first service design conference

SCHEDULE

The conference includes themed presentations and workshops, which run concurrently. There is no need to register for workshops in advance. Attendees will be able to sign up for workshops during conference registration.


08:00-09:00
REGISTRATION
09:00-09:15
Opening Remarks
Conference Committee

09:15-09:45
Opening Talk
David Soberman

09:50-11:05
PRESENTATIONS
Institutions IN FLUX
Can Service Design be used to manage and adapt traditional institutions and business models?
Christine Zoltok, Breather
Jason Fiske, Farm Credit Canada
Christine Wheatley, Fidelity Labs
Asha Srikantiah, Fidelity Labs
Andrea Leitner, Fidelity Labs
WORKSHOP
Chelsea Omel, TELUS
Patrick Bach, TD
Markus Grupp, Indigo
11:05-11:20
MORNING BREAK
11:25-12:25
PANEL DISCUSSION
Practice IN FLUX
How do we communicate the value of Service Design?

Panelists:
Jonathan Veale, Civic Innovation YYC / City of Calgary
Joelle Stemp, Yu Centrik
Tamsin Smith, Harmonesse Service Design
Richard Z'Graggen, LVL Studio

Panel Moderator:
Josh Greenhut
WORKSHOP
Greg Judelman, The Moment
Simon Mhanna, The Moment
12:25-13:25
LUNCH
13:30-14:45
PRESENTATIONS
Regulations IN FLUX
Can Service Design provide a path forward amidst complex regulatory and policy changes?
Gordon Ross, OpenRoad
Kevin Conn, BC Ministry of Justice
Susan Bartlett, Bridgeable
Elizabeth Turcotte, Bristol-Myers Squibb
Jess McMullin, Situ Strategy
WORKSHOP
Scott MacGregor, Huge
Payam Shalchian, Huge
14:45-15:05
AFTERNOON BREAK
15:10-16:50
PRESENTATIONS
People IN FLUX
Does Service Design provide a way to understand and satisfy people's changing needs and expectations?
Jonas Piet, InWithForward
Sarah Schulman, InWithForward
Justin Kirkey, Healthcare Human Factors
Annemarie Lesage, Yu Centrik
Janice Wong, Doblin
Sarah Reid, Doblin
WORKSHOP
Linn Vizard, Bridgeable
Elina Lawrie, Bridgeable

16:50-17:00
Closing Thoughts
Conference Committee
17:00-20:00
COCKTAIL RECEPTION

SPONSORS

Do you or your company want to sponsor this year’s Canadian Service Design Conference? Get in touch with us.