Canada's first service design conference


Evolving Service Design to Meet New Technology Opportunities

Using case studies from the fields of estate planning and artificial intelligence, this discussion will touch on how the tools of service design have served the incubator teams at Fidelity Labs in the past and how we see them evolving to meet the challenges of a new technology future.


Christine Wheatley

Principal Design Strategist
Fidelity Labs

Asha Srikantiah

Director, Design Thinking and Innovation
Fidelity Labs

Andrea Leitner

Design Thinking and Innovation
Fidelity Labs


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