IN FLUX

Canada's first service design conference

PRESENTATION

Scaling Service – Delivering an exceptional end-to-end experience in high-growth context


Breather provides a network of private, beautiful spaces designed with exceptional care to be perfect for meeting clients and co-workers. Our spaces can be booked on-demand, just for the time you need, whether for an hour or for a few days. With 9 spaces in Toronto and over 230 locations worldwide, Breather wants to change the way you work.

We'll talk about some of the particular challenges of delivering a consistent service experience in the context of a startup – evolving the digital product alongside the physical one, adapting operational processes with remote teams, collaborating across departments and cities, and building an internal culture of end-to-end customer experience while growing fast.

SPEAKERS

Christine Zoltok

UX Designer
Breather

SPONSORS

Do you or your company want to sponsor this year’s Canadian Service Design Conference? Get in touch with us.