Canada's first service design conference


Scaling Service – Delivering an exceptional end-to-end experience in high-growth context

Breather provides a network of private, beautiful spaces designed with exceptional care to be perfect for meeting clients and co-workers. Our spaces can be booked on-demand, just for the time you need, whether for an hour or for a few days. With 9 spaces in Toronto and over 230 locations worldwide, Breather wants to change the way you work.

We'll talk about some of the particular challenges of delivering a consistent service experience in the context of a startup – evolving the digital product alongside the physical one, adapting operational processes with remote teams, collaborating across departments and cities, and building an internal culture of end-to-end customer experience while growing fast.


Christine Zoltok

UX Designer


Do you or your company want to sponsor this year’s Canadian Service Design Conference? Get in touch with us.